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SUPPORT

ASSISTANCE CENTER • CLASSIFICATION: PUBLIC

OVERVIEW

Welcome to Blackbird Support. Here you can find answers to common questions, troubleshooting steps, and ways to get in touch with our team. We are committed to ensuring you have the best experience with the Blackbird Defense Data Platform.

FREQUENTLY ASKED QUESTIONS

Q: What is Blackbird?

Blackbird is a defense data platform that provides real-time defense news, weapon system profiles, defense company information, and global budget analytics. It is available on both iOS and Android.

Q: Is the app free to use?

Yes, Blackbird is free to download and use. The app is supported by advertisements through Google AdMob. All core features including news feeds, weapon profiles, company data, and budget analytics are available at no cost.

Q: Which languages are supported?

Blackbird currently supports English and Turkish. You can switch between languages at any time within the app settings.

Q: How often is the data updated?

Defense news is updated in real-time from curated OSINT sources. Weapon profiles, company data, and budget statistics are updated periodically to ensure accuracy.

Q: Can I export data from the app?

Yes, weapon profile datasheets can be exported as PDF files for offline reference and sharing.

TROUBLESHOOTING

If you are experiencing issues with the app, try the following steps:

  • App not loading: Check your internet connection and try restarting the app.
  • News feed not updating: Pull down to refresh or check your network settings. Ensure you have a stable connection.
  • Globe not rendering: Make sure hardware acceleration is enabled on your device. Try closing other apps to free up memory.
  • Language not changing: Go to app settings, select your preferred language, and restart the app.
  • PDF export failing: Ensure your device has sufficient storage space and the app has the necessary permissions.

SYSTEM REQUIREMENTS

PLATFORM: iOS & Android

  • iOS: Requires iOS 14.0 or later. Compatible with iPhone and iPad.
  • Android: Requires Android 8.0 (API level 26) or later.
  • Network: Active internet connection required for real-time data.
  • Storage: Minimum 100 MB of free space recommended.

FEEDBACK & SUGGESTIONS

We value your feedback. If you have suggestions for new features, data sources, or improvements, please reach out to us. Your input helps us make Blackbird better for everyone.

SUBMIT A TICKET

Have a question, bug report, or feature request? Fill out the form below and our team will get back to you.

TRANSMISSION RECEIVED

Your support ticket has been submitted successfully. Our team will review your request and respond within 48 hours.

TICKET #BRD-0000

DIRECT CONTACT

You can also reach us directly via email:

EMAIL: vahandag@gmail.com